Privacy Policy
Last Updated: September 25, 2026
Cement Tile Shop, LLC ("Cement Tile Shop," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use and disclose personal information when you visit www.cementtileshop.com, request samples or information, create an account, place an order, subscribe to communications, contact us or otherwise interact with Cement Tile Shop.
Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
We may collect information such as your:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Company name
- Account information
- Order and purchase history
- Sample requests
- Product preferences
- Project information
- Communications with our customer service team
If you create an online account, we may also collect login credentials and account preferences.
Payment Information
Payments made through our website are processed through Authorize.net in connection with the Miva ecommerce platform.
Full payment card numbers are transmitted in encrypted form for payment processing. Cement Tile Shop does not store full payment card numbers in Miva, and our staff cannot view your full payment card number.
Authorize.net and other financial institutions involved in a transaction may process payment information in accordance with their own privacy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, tags, pixels, log files and similar technologies.
This information may include:
- Internet Protocol (IP) address
- Browser and device information
- Operating system
- Pages viewed
- Referring website or search engine
- Approximate location derived from an IP address
- Date and time of visits
- Shopping-cart activity
- Interactions with our website and advertisements
- Advertising or device identifiers
We use this information to operate and secure our website, understand website traffic, measure advertising performance and improve our products, services and customer experience.
How We Use Personal Information
We may use personal information to:
- Process and fulfill purchases and sample orders
- Provide quotes, product information and customer service
- Arrange shipping and delivery
- Create and maintain customer accounts
- Communicate regarding orders and transactions
- Process payments
- Prevent fraud and unauthorized transactions
- Operate, maintain and improve our website
- Understand website usage and customer interests
- Measure the effectiveness of advertising and marketing
- Send marketing communications when permitted
- Maintain accounting, tax and business records
- Enforce our policies and agreements
- Comply with legal requirements
- Protect Cement Tile Shop, our customers and others
We may also use information for other purposes disclosed when the information is collected or with your permission.
Cookies, Analytics and Advertising Technologies
Cement Tile Shop uses cookies and similar technologies for website functionality, analytics, advertising and measurement.
Essential technologies may be used for functions such as maintaining a shopping cart, account sessions, fraud prevention, security and other features necessary for the website to operate.
We use Google Analytics to help us understand how visitors find and use our website.
We also use Google Ads and Microsoft Advertising. These services may use tags, cookies, pixels or similar technologies to measure advertising performance, understand whether advertisements result in website visits or purchases, create or measure audiences, and support related advertising functions.
Our advertising and analytics services may be implemented or managed with the assistance of third-party marketing service providers.
Google, Microsoft and other providers may receive information such as device identifiers, IP address, browser information, website activity, advertising interactions and related information in connection with these services.
Depending on applicable law, certain disclosures to advertising or analytics providers may be considered a "sale," "sharing" of personal information, or processing for targeted advertising even when Cement Tile Shop does not receive money in exchange for the information.
You can control many cookies through your browser settings. Disabling certain cookies may affect website functionality. Where applicable law requires additional privacy choices or consent regarding cookies, targeted advertising or related technologies, we will provide or honor those choices as required by law.
Social Media and Sharing Features
Our website contains links to social-media platforms and may include features that allow visitors to share, save or pin products or other content, including through services such as Pinterest.
When you use these features or visit a third-party social-media platform, the third party may collect information about your activity in accordance with its own privacy policy.
Cement Tile Shop does not control the privacy practices of third-party social-media services.
How We Disclose Personal Information
We do not sell personal information to third parties in exchange for monetary compensation.
We may disclose personal information to businesses that help us operate Cement Tile Shop and provide services to customers, including:
- Website and ecommerce service providers
- Payment processors and financial institutions
- Shipping and freight companies
- Email and communications providers
- Analytics providers
- Advertising platforms
- Marketing service providers
- Fraud-prevention and security providers
- Information-technology providers
- Professional advisers
- Other vendors that support our business operations
We may also disclose information when reasonably necessary to comply with law or legal process; respond to lawful government requests; investigate fraud or security incidents; enforce our agreements or policies; or protect our legal rights and the safety of our customers or others.
If Cement Tile Shop is involved in a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, information may be transferred as part of that transaction.
We may also disclose information at your direction or with your consent.
Sale, Sharing and Targeted Advertising
Cement Tile Shop does not sell personal information for monetary compensation.
As described above, we use Google Analytics, Google Ads, Microsoft Advertising and related services. Information regarding website visits, devices and advertising interactions may be provided to these services for analytics, advertising, audience measurement and related purposes.
Under some privacy laws, certain advertising-related disclosures may be legally defined as "sharing," a "sale," or processing for targeted advertising even though no money is paid for the information.
Where applicable law gives you the right to opt out of these activities, you may contact us using the information below or use any privacy-choice mechanism that may be made available on our website.
Email Marketing
If you subscribe to Cement Tile Shop marketing communications, we may send you information about products, promotions, new collections, design ideas and other company news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Unsubscribing from marketing emails will not prevent us from sending transactional communications such as order confirmations, shipping information or responses to customer-service inquiries.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.
Retention periods may depend on the nature of the information, our relationship with you, transaction and customer-service needs, and accounting, tax, warranty, fraud-prevention, dispute-resolution and legal recordkeeping requirements.
When personal information is no longer reasonably needed, we may delete, anonymize or otherwise dispose of it in accordance with our normal business practices and applicable law.
Information Security
Cement Tile Shop uses reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Payment information transmitted through our website is protected using encryption technologies and is processed through Authorize.net and other financial institutions involved in the transaction. Cement Tile Shop does not store full payment card numbers in Miva, and our staff cannot view your full payment card number.
However, no internet transmission, website, network or storage system can be guaranteed to be completely secure.
Your Privacy Choices and Rights
Depending on where you live and whether a particular privacy law applies to Cement Tile Shop, you may have rights concerning your personal information.
These rights may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain a portable copy of certain information
- Opt out of certain targeted advertising or certain sales or sharing of personal information
- Withdraw consent where processing is based on consent
- Appeal certain decisions regarding privacy requests where applicable
These rights are subject to exceptions provided by applicable law. For example, we may need to retain certain information to complete a transaction, maintain required business records, prevent fraud, protect legal rights or comply with legal obligations.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a privacy request, contact us at customerservice@cementtileshop.com or call (800) 704-2701.
We may take reasonable steps to verify your identity before responding to certain privacy requests.
U.S. State Privacy Rights
Residents of California and certain other states may have additional privacy rights if the applicable state privacy law applies to Cement Tile Shop.
Depending on the applicable law, these rights may include rights to know, access, correct or delete personal information and rights to opt out of certain sales, sharing, targeted advertising or profiling.
For purposes of these laws, information we may collect includes identifiers and contact information, customer and transaction records, commercial information, internet and electronic network activity, approximate location information, account information, and product or project preferences.
Sources of this information may include information provided directly by you, information collected through our website and information received from service providers and business partners.
Categories of recipients may include payment processors, ecommerce and website providers, freight and shipping providers, marketing and communications providers, analytics providers, advertising platforms, fraud-prevention providers and other companies that assist us with business operations.
Cement Tile Shop does not sell personal information for monetary compensation.
Some disclosures associated with Google Ads, Microsoft Advertising or other advertising technologies may qualify as "sharing," a "sale," or targeted advertising under certain state privacy laws.
Browser Privacy Signals
Some browsers and privacy tools can transmit browser-based privacy preference signals, including opt-out preference signals.
Where applicable law requires Cement Tile Shop to recognize a legally valid browser-based privacy preference signal, we will process that signal as required by applicable law.
You may also manage cookies and similar technologies through your browser settings and through any privacy controls that may be made available on our website.
International Visitors
Cement Tile Shop is based in the United States, and our website is operated primarily for customers in the United States.
We do not specifically market or direct our services to consumers in the European Economic Area or United Kingdom. However, customers and visitors in other countries may discover our website and contact us or purchase from us.
Personal information collected through our website may be processed and stored in the United States or in other countries where our service providers operate.
If an applicable privacy law provides you with rights concerning personal information we maintain about you, you may contact us using the information in this Privacy Policy.
Children's Privacy
Our website and products are intended for a general adult audience and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Websites and Services
Our website may contain links to websites, applications or services operated by third parties.
Cement Tile Shop is not responsible for the privacy, security or information-handling practices of those third parties. We encourage you to review their privacy policies when visiting third-party websites or using third-party services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services or legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices or a privacy request, please contact:
Cement Tile Shop, LLC
6506 N. Florida Ave., Suite 102
Tampa, FL 33604 USA
Phone: (800) 704-2701
Email: customerservice@cementtileshop.com